Bio
Author of bestsellers How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!, 101 Habits of an Effective Complainer, How to Get Free Pr and be Paid for it and 456 Ways
Author of bestsellers How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!, 101 Habits of an Effective Complainer, How to Get Free Pr and be Paid for it and 456 Ways to Save Money on Christmas Throughout the Year.
Co author of Ombudsman Omnishambles and More Ombudsman Omnishambles investigative reports.
Regularly in the media contributing facts, advice and opinion to all the nationals on consumer rights, customer services and topical issues.
Freelance journalist writing includes The Guardian, Metro, Evening Standard, Financial Times, Mirror, This Is Money, Good House Keeping and The Telegraph.
Presenter The Complaining Cow Consumer Show on East London Radio
I run the longest running most comprehensive consumer rights and customer service website written by an individual in the UK www.thecomplainingcow.co.uk blog which provides advice, guidance, tips, consumer laws and advice and opinion on current consumer topics.
Specialist areas
Consumer rights, laws, what to use for what complaint. Advice, information and tips on complaining effectively and how to take things further if necessary. Advice and opinion on topical consumer issues. Money stories Lifestyle case studies