Bio
Author of bestseller How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 101 Habits of an Effective Complainer and ADR reports. Co author of Ombudsman Omnishambles
Author of bestseller How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 101 Habits of an Effective Complainer and ADR reports.
Co author of Ombudsman Omnishambles and More Ombudsman Omnishambles investigative reports.
I contribute facts, advice and opinion to all the nationals.
Freelance journalist writing in The Guardian, Metro, Evening Standard, Financial Times, This Is Money, Good House Keeping, Reader's Digest and The Telegraph.
Presenter The Complaining Cow Consumer Show on East London Radio
I run the www.thecomplainingcow.co.uk blog which provides advice, guidance, tips, consumer laws and advice and opinion on current consumer topics.
Specialist areas
Consumer rights, laws, what to use for what complaint. Advice, information and tips on complaining effectively and how to take things further if necessary. Advice and opinion on topical consumer issues. Money stories Lifestyle case studies