Bio
Daphne Thissen is a business relationships and workplace expert with more than 25 years’ experience working with organisations in the UK and internationally. She specialises in what clients and employees
Daphne Thissen is a business relationships and workplace expert with more than 25 years’ experience working with organisations in the UK and internationally. She specialises in what clients and employees really think but don’t always say, workplace communication, difficult professional relationships, networking, practical AI at work and British–Dutch cultural differences.
Specialist areas
* Workplace relationships and communication — difficult conversations, giving and receiving feedback, workplace behaviour, communication problems, relationships between colleagues and managers. * Client relationships and customer feedback — what clients really think but don’t say, why clients leave, relationship warning signs, client loyalty, handling criticism and improving professional relationships. * Networking and business relationship-building — how to network naturally, maintaining professional relationships, building trust, business development without hard selling, professional reputation. * AI in the workplace — practical use of AI by ordinary professionals, Copilot and Claude, AI adoption, human versus AI skills, how AI is changing everyday working practices. * British and Dutch workplace culture — British politeness versus Dutch directness, cultural misunderstandings, international business communication and different attitudes towards feedback. * Architecture, engineering and construction business culture — client relationships, business development, professional relationships and workplace issues specifically within the built environment.